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By Dave Millier / July 13, 2026

Your Organization Is Insured but Its Coverage May Not Hold

In February 2024, ransomware took down roughly 80% of the City of Hamilton, Ontario's network. Property tax processing, business licensing, transit planning, and the fire department's records system all went dark. The attackers demanded $18.5 million. The city refused to pay and spent $18.3 million on recovery instead. A $5 million cyber insurance policy was in place to absorb part of that loss. In July 2025, the insurer denied the claim (Source: allCare IT). The reason was not the attack. It was multi-factor authentication that had been identified as a requirement years earlier and was never fully deployed.

Your Organization Is Insured but Its Coverage May Not Hold